Privacy Policy

1. Who we are

Volum Technologies S.L. ("Volum", "we", "us", "our") is a company specialising in real-time volumetric technology for holographic communications and immersive experiences. We are registered in Barcelona, Spain, and operate under Spanish and European Union data protection law.

For the purposes of the General Data Protection Regulation (GDPR) and the Spanish Organic Law 3/2018 on Personal Data Protection (LOPDGDD), Volum Technologies S.L. acts as the data controller for the personal data collected through this website.

2. Data we collect

We only collect personal data that you provide to us directly or that is generated automatically when you visit our website. We do not collect data through advertising networks or social media trackers.

Data you provide

• Contact form — first name, last name, email address, company name (optional), and your message.

Data collected automatically

• Server logs — IP address, browser type, operating system, referring URL, pages visited, and time of access. These are retained for security purposes only.
• Cookies — see Section 5 for full details.

3. How we use your data

We use the personal data we collect for the following purposes:

• Responding to enquiries — to reply to messages submitted via the contact form.
• Service communication — to follow up on business requests or proposals you have initiated.
• Security & fraud prevention — to monitor and protect against misuse of our website.
• Legal obligations — to comply with applicable laws and regulations.

We do not use your data for automated decision-making or profiling.

4. Legal basis for processing

Under the GDPR, we rely on the following legal bases:

• Consent (Art. 6(1)(a)) — for optional cookies (analytics, marketing) when you have given explicit consent via our cookie banner.
• Legitimate interests (Art. 6(1)(f)) — for server security logs and fraud prevention, where our interest in securing the site does not override your rights.
• Contract performance (Art. 6(1)(b)) — when you contact us to enquire about our services and we need to process your data to respond.
• Legal obligation (Art. 6(1)(c)) — when we are required to retain data by law.

5. Cookies

Cookies are small text files stored on your device when you visit a website. We use our cookie banner to obtain your consent before placing any non-essential cookies.

Necessary cookies

These are essential for the website to function and cannot be switched off. They do not store personally identifiable information. They include session cookies that expire when you close your browser.

Analytics cookies

Currently, we do not use analytics cookies. If we introduce them in the future, we will request your consent and update this policy accordingly. Analytics cookies would help us understand how visitors interact with our website (page views, session duration, traffic sources) so we can improve user experience.

Marketing cookies

Currently, we do not use marketing cookies. If we introduce them in the future, we will request your consent. Marketing cookies would be used to deliver relevant advertising and measure the effectiveness of our campaigns.

Managing your cookie preferences

You can update your cookie preferences at any time by clearing your browser's local storage or by adjusting your browser settings. Most browsers allow you to refuse cookies entirely — consult your browser's help documentation for instructions.

6. Data sharing & third parties

We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

• Email delivery — contact form submissions are processed via EmailJS, a third-party service. EmailJS processes the form data solely to deliver it to our inbox. Their privacy policy applies to their processing.
• Legal requirements — we may disclose data to public authorities when required by law or to protect against legal liability.
• Business transfers — in the event of a merger, acquisition, or sale of assets, data may be transferred to the successor entity, subject to the same privacy protections.

All third-party processors we use are required to handle data in compliance with the GDPR and are subject to appropriate data processing agreements.

7. Data retention

We retain personal data only for as long as necessary for the purpose it was collected:

• Contact form data — retained for up to 2 years from the date of your enquiry, or longer if a commercial relationship follows.
• Server logs — automatically deleted after 90 days.
• Cookie consent records — stored only in your browser; we hold no server-side record.

After the applicable retention period, data is securely deleted or anonymised.

8. Your rights

Under the GDPR, you have the following rights regarding your personal data. You can exercise any of these rights by contacting us at info@volum.tech.

We will respond to all requests within 30 days in accordance with GDPR Article 12. We may ask you to verify your identity before processing a request.

If you believe we have not addressed your concern adequately, you have the right to contact the Agencia Española de Protección de Datos (AEPD) at www.aepd.es.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:

• HTTPS encryption for all data transmitted between your browser and our server.
• Restricted access to personal data within our organisation on a need-to-know basis.
• Regular review of our information security practices.

No method of transmission over the internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acknowledgement of the updated policy.

11. Contact & complaints

For any questions, requests, or concerns about this Privacy Policy or the way we handle your personal data, please contact us:

If you are not satisfied with our response, you have the right to lodge a complaint with the Agencia Española de Protección de Datos (AEPD):